Privacy Policy

This Privacy Policy describes how Reliance Water Co. (“we,” “us,” or “our”), located at [business address to be added], collects, uses, and shares personal information when you visit reliancewaterco.com, contact us, or purchase our products.

By using our website or providing information to us, you accept the practices described in this policy.

Information you provide to us:

• Name, email address, phone number, and mailing or installation address
• Information about your home and water, such as whether you are on city or well water, household size, and existing plumbing
• Payment and billing information, processed by our third-party payment processor
• Any information you submit through forms, calls, chat, or email

Information collected automatically:

• IP address, browser type, device information, and pages visited
• Information collected through cookies and tracking technologies, including the Meta pixel, Google Analytics, and similar advertising and analytics tools

• To respond to your inquiries and provide the information or quotes you request
• To process, fulfill, and ship your order
• To coordinate delivery and installation
• To provide customer support and handle warranty or service requests
• To send you transactional messages about your order
• To send marketing communications, where permitted, which you may opt out of at any time
• To improve our website, products, and advertising

If you provide your phone number, you consent to receive calls and text messages from us regarding your inquiry or order, including via automated technology. Message and data rates may apply. You may opt out of marketing texts at any time by replying STOP, and out of marketing emails by using the unsubscribe link. You may still receive transactional messages about an active order.

We do not sell your personal information.

We share information only as needed to operate our business:

• Suppliers and shipping partners, to fulfill and deliver your order
• Installation partners, to schedule and complete installation
• Payment processors and financing providers, to process payment
• Service providers, including our CRM, email, hosting, and analytics vendors
• Advertising platforms, for measurement and audience purposes
• When required by law, or to protect our rights or the safety of others
• In connection with a business transfer, such as a merger or sale of assets

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security. Any transmission is at your own risk.

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction or deletion, opt out of the sale or sharing of personal information or targeted advertising, and not be discriminated against for exercising these rights.

Residents of California, Colorado, Connecticut, Virginia, and other states with applicable privacy laws may have additional rights under those laws.

To make a request, email info@reliancewaterco.com. We may need additional information to verify your identity before responding.

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from them.

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

Questions, comments, and requests regarding this policy should be sent to: