Terms of Use

These terms apply to your use of reliancewaterco.com. By using the site, you accept them.

We work to keep everything here accurate, including product specifications and warranty summaries. Specifications come from manufacturer documentation and can change without notice. Warranty coverage is governed by the manufacturer’s written warranty that ships with your system, not by the summary on our website.

Prices shown on this site are indicative. A binding price comes from a written quote issued for your specific order. Promotional pricing is subject to the terms stated at the time it is offered.

We reserve the right to correct pricing errors and to decline or cancel any order, including after an order has been submitted. If we cancel an order you have paid for, you receive a full refund.

Submitting an order does not create a contract until we accept it and confirm it in writing. Payment is due in full before your system ships unless you are approved for financing, in which case the financing provider’s terms apply.

Systems ship by freight carrier to the address you provide. Delivery is curbside unless otherwise arranged; you are responsible for moving the equipment from the delivery point.

You must inspect your shipment before signing the delivery receipt. Note any visible damage on the receipt at the time of delivery. Freight carriers will not honor damage claims on shipments signed for as received in good condition, and we cannot replace damaged equipment without a noted delivery receipt.

Installation is not included in the purchase price. We sell and ship water treatment equipment. Installation is performed by a licensed plumber that you select and pay directly.

If we provide the name of a plumber in your area, we do so as a convenience only. That plumber is an independent business, not our employee or agent. We do not supervise, guarantee, or accept responsibility for their work, their pricing, or their scheduling. Any agreement for installation is between you and them.

Installation costs vary by home. Any figure we mention is an estimate, not a quote.

You may cancel an order before it ships for a full refund. Once a system has shipped, returns require our written authorization. Return freight and a restocking fee may apply. Equipment that has been installed or used cannot be returned.

We link to utility websites and other third-party resources so you can check our claims. We don’t control those sites and aren’t responsible for their content.

The content, photographs, and design of this site belong to Reliance Water Co. unless stated otherwise. Please don’t reproduce them commercially without asking.

The site and the products sold through it are provided as is. To the extent the law allows, we are not liable for indirect, incidental, or consequential loss, including property damage arising from installation performed by a third party. Our total liability for any claim will not exceed the amount you paid for the product. Nothing here limits liability that cannot lawfully be limited.

These terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in [county to be added] County, Florida.

Questions about these terms can be sent to:

Your use of this site is also governed by our Privacy Policy.